This Little Caesars has their "upsell" instructions displayed on their front counter.

[u/poopdedoop]

[u/Helpful-nothelpful]

Seems like crazy bread would be the logical upsell.

[u/Neither_Ride3473 → u/Helpful-nothelpful]

Well no because that's not upselling, its suggestive selling.

If you look at the picture again the bottom two actually say "suggest" and not "upsell". They just didn't do a very good job on this board.

It's generally the same thing but different situations require different specifics. Our brain is pretty easy to manipulate but it requires the right tricks to do it. If you order a small soda I'm not going to suggest a brownie because it's a crap shoot and I have absolutely no idea if you even like brownies. If you order a small soda and I respond with "You know a large is only 50 cents more and you get twice as much!" I have like a 50% chance of people buying the large instead.

Not that you care but this sign brought back a lot of fun times so I had to dive in.

[u/SparkleFritz → u/Neither_Ride3473]

I tried getting upsold exactly one time at Little Caesars in the past 30 years of going. There was a girl behind the counter, maybe eighteen. I got a pizza and a pop and it was apparently a dollar more to add sticks. I declined. She asked me again if I was sure because everyone gets this combo because the sticks being an extra dollar is such a good deal. I declined; I was on a diet and this was my cheat meal and the last thing I needed was to add bread sticks onto my order.

She put the bread sticks onto my pizza, rang it up, and then looked confused when I told her to take it off. After a few seconds of this weird staredown she said "fuck it, no one gives a fuck about anything in this place" and gave me the breadsticks for free.

Instead of being upsold, I somehow managed to get her to downsell.

[u/Verbose_Cactus → u/SparkleFritz]

Sounds like she was getting a lot of pressure from her manager

[u/thpthpthp → u/Verbose_Cactus]

Why do these bread sticks spell "help me"?

[u/kobold-kicker → u/Verbose_Cactus]

Probably a new overly motivated manager.

[u/neveris → u/kobold-kicker]

Sounds like it.

I have a new, overly motivated manager at work right now and she's a nightmare. Too inexperienced to actually give any support or help beyond reading out sheets from HR that we've already seen, too eager to prove herself to nudge from strict policy adherence even slightly, and too motivated to accept that the rest of the team are just here to pay their rent and feed themselves.

Endlessly repeats whatever buzzwords and incentives she's been told to prioritize for the day, without being able to actually answer any questions we may have about them.

Thankfully, a word with her boss tends to sort things out for a week or two.

[u/Neither_Ride3473 → u/SparkleFritz]

😂

If I was to take a guess , it was because she was on automatic. Everyone probably usually does end up adding the sticks and she just operating on robot mode.

This is simple requests like "no ketchup" at a place like Mcdonalds are always messed up. You make the same burgers the same way over and over and over and over so it's habit. I could read the order 5 times , repeat it to myself over and over and still make it with ketchup. If the slightest thing catches your attention while you're doing your job you'll just reset to what's normal.

[u/mykecameron → u/Neither_Ride3473]

I used to work in a pizza place that would cut the pizzas into squares even though the pizza was round (don't come at me I agree this is silly). We'd get the occasional request to cut it like a pie (ya know... like pizza lol) but the muscle memory was too much. I could be saying "pie cut" out loud as I made the center cut and invariably I would do a second cut parallel to the first one out of habit, scream "fuck!" and immediately start remaking the pizza. Then repeat for the remake

[u/Fury_Gaming → u/Helpful-nothelpful]

Fr. “Ok 1 pepperoni pizza…would you like to change that to 1/4 of the pizza you originally wanted and pay more?”

[u/Nerrickk → u/Helpful-nothelpful]

I'm not a big fan of little Caesars pizza (other than when they had the stuffed deep dish, that shit was fat kid heaven). However, I could eat 15 orders of their ICB in one sitting.

[u/Nearby-Tumbleweed-88]

I don't think I've ever been to a Little Caesars and had them try to upsell me.

[u/big_ol_dad_dick → u/Nearby-Tumbleweed-88]

me neither. the 15 year olds running the place do not give a fuuuuck.

[u/isinedupcuzofrslash → u/big_ol_dad_dick]

Honestly, I feel more comfortable in a little Caesar’s filled with teens working the place that don’t give a fuck and just barely do their job well enough to get me to throw the little bit of money I have at the shitty cheap pizza that I go there for in the first place.

If they started being like “hello there sir! Would you purchase our brownies that are really just sugar, bread, and chocolate candy!? May I interest you in one of our many great 2 liter selections? Care for some crazy bread?” I’d feel lied to and pandered to.

I know I’m going there for cheap pizza. The employees know I’m there for cheap pizza. They literally put a heated box you can just come up to, scan a code or type in your 3 digit order number, grab your pizza, and fuck off without making eye contact with anyone or having to engage socially whatsoever, all while keeping your time in the small strip mall space to a minimum.

And that’s why I love ‘em.

[u/zenlon → u/isinedupcuzofrslash]

This guy gets it.

Pro tip for those that aren't aware of this epic life hack:

Ask for extra sauce on your crappy $5 pizza. Guarantees it's made fresh and honest to god turns this cheapass pizza into semi decent cheapass pizza for all of 50 cents.

Changed the game for me.

[u/AfterOwls → u/zenlon]

I always order one with extra sause and I just realized that's why it properly taste better because it's made fresh lol

[u/___PM_ME_YOUR_FEET_ → u/AfterOwls]

Most times I don’t care if it’s been sitting a while, I just wanna get it and go eat lol. There are exceptions, but when I want a $5 pizza, I’m just hungry and my bar is likely pretty low haha

[u/wintersdark → u/___PM_ME_YOUR_FEET_]

Right? I don't give a fuck. If I'm going to Little Caesars at all, we've already established that my standards are very low. I just want something I can immediately shove into my face. I expect something that's sat under a warmer for a while.

[u/Send_Your_Noods_plz → u/wintersdark]

It's hot, and it's ready!

Is it good?

ITS HOT AND ITS READY.

[u/Idyllic_Zemblanity → u/Send_Your_Noods_plz]

Sounds like a shitty tinder hook up.

[u/sosomething → u/Idyllic_Zemblanity]

You could do worse

[u/Rylandorr2 → u/Idyllic_Zemblanity]

Naw a shitty tinder hookup would be just "READY" without the "HOT"

[u/DorkChatDuncan → u/zenlon]

I always equate Little Ceasars to fast food, and in the best way. Yeah, its not Gino's Fresh Off The Boat pizza from the hipster place down the street, but for $5, its damn good. Also, crazy bread, when made correctly, is as addictive as crack cocaine. I got fat as hell working next to a Little Ceasars just from crazy bread alone.

[u/AurelianoTampa → u/[deleted]]

No, their former $5 hot n ready cheese or pepperoni are now $6.99 each and called "Classic." At least that's the case here in FL.

[u/wowosrs → u/AurelianoTampa]

My closest one is $7.50 for the “classic” just checked the app. Small WV town here.

[u/Vanyeetus → u/[deleted]]

It's $8.99 now, shot up during the pandemic.

[u/mrASSMAN → u/[deleted]]

Dominos prices went up like 100% for the basic carry out pizzas.. I haven’t gone there in months because of that

[u/funwithmycanon → u/mrASSMAN]

The "deals" stayed the same mostly $$ wise, they just took away toppings. Or want you to "add" one for 2 or 3 bucks.

Agreed tho, extra sauce makes the leftovers better and they're more filling the first round too!

[u/TheGingerKing420 → u/zenlon]

Idk about you but I don’t care that it’s cheap it’s damn good pizza and the crazy bread is really good. Love their specialty pizzas like the pretzel pizza and the one with cheese in the crust that’s covered in seasoning and butter.

[u/stetsonmarshal → u/TheGingerKing420]

The cheesy bread is Little Caesar’s best thing, I can eat a whole box of it

[u/your_soul_or_mine → u/isinedupcuzofrslash]

The brownie things are awful. The brownie doesn’t taste like anything and the ‘cookie dough frosting’ has the texture of wet sand. I did some work at a Little Caesar’s through my school and I never upsold and my boss never told me to. The only person who ever suggested it was Mr Corporate but that doesn’t count because he’s Mr Corporate

[u/Galkura → u/your_soul_or_mine]

I sell phones right now.

I get $25 commission on average for a sale. That’s if you get a phone, case, screen protector, the protection, and maybe an additional accessory. I’ll get an extra like $5 if I sell you a watch or tablet.

They try and push us so hard to upsell shit, like higher tier plans, cases, wireless chargers, and just none of us do it. Why would we push this $100 case on a customer when we get like $1 from it, and they get ripped off? Just go on Amazon and buy the same case for $20.

If they don’t pay me enough to upsell, I’m not up selling. No matter the place.

[u/ryecurious → u/Galkura]

I fucking hated selling phones. We were one of the budget carriers too, so 99% of people are coming in to save money/reduce their existing bill. You know, something that might actually help them and make their life better.

According to our bosses, these are actually an opportunity to keep their bill the same while adding a tablet. Never mind their bill will actually be higher a year from now, none of us will still be working here, not like we have to deal with the consequences.

The 2 months we had no store manager were the best, actually managed to help people with their billing/tech issues. Basically same sales numbers too, because turns out people who sell all day get pretty good at identifying when people actually want to be sold something.

[u/cgn-38 → u/Galkura]

I worked commissioned sales for a large electronic retailer. Circuit city.

When cell phones first started to take off the pay was great. You got a cut of the phone price, a cut of the accessories (like 20% of the total that worked out to be as much as the phone itself) and a monthly cut of their payment as long as they were on the plan. (idea being you re sell them on another after). It was crazy worth the time and effort. We sold shitloads of phones.

So around 2000 the company decided it would keep all the cash from the plans and pay like 1/10th what the hardware had paid us. Just dropped that on us one day in passing.

Everyone refused to sell phones. They got close to zero phone sales and tried to brow beat us into selling a complicated product we wanted no part of.

We screamed at them what the problem was. Brick wall. They were not going to share. Period.

They went out of business a couple of years later. Execs bought carmax with the last of the old profitable circuit city funds. Then separated the companies and let circuit fail. Then all the execs moved into Carmax after taking golden parachutes. It was a fucking legal bank robbery. They stole money from everyone, Salesmen, customers, banks, lower management, The owners of the company. It was crazy.

[u/goes231even → u/Galkura]

They are supposed to pay you higher commissions on the accessories so that you actually sell them, which have a gigantic margin on them to begin with and would still net them a huge profit even if they paid you 10x as much in commission.

Yet another example of disconnected management being cheap ending up losing them money overall because they don't know how to incentivize people to do shit.

[u/thebeandream → u/your_soul_or_mine]

OMG it’s so bad 🤢 It doesn’t hold its shape at all so you have to eat it with a spoon. It’s so mushy.

[u/glo363 → u/big_ol_dad_dick]

Neither does the 15 yo who proof read this flyer.. "to a win great prize!"

[u/jkilpatrick1 → u/big_ol_dad_dick]

The 15 year olds running mine have prison tats and grey hair, some of them obviously on meth…

[u/Namika → u/jkilpatrick1]

Maybe not meth, but I guarantee they are drinking on the job.

It's practically a job requirement.

I worked part time at a Pizza Hut in my teens and I was the only one there not "topping off" on a bottle every ten minutes.

I have no idea how any of them managed to drive home each night.

[u/CRtwenty → u/Namika]

Pretty much all commercial kitchens run on a ridiculous amount of drugs, cigarettes, and booze. It's the nature of the industry

[u/Ucscprickler → u/CRtwenty]

When I worked at a restaurant, we all met up late night after shifts Friday and Saturdays, and pretty much everyone there just got faded off of liquor, weed, and cigarettes. Every weekend like clock work.

[u/Koloblikin1982 → u/Ucscprickler]

My early 20’s restaurant was right next to a bar, our place closed at 11, and by midnight the entire kitchen staff and many of the servers were in the bar. We drank stupid amounts of alcohol, smoked a ton of weed, a lot of the servers had cocaine, several of the kitchen guys had various other exotic drugs. I have alway said I would be dead by 60 because of the crazy amount of alcohol and drugs I did throughout my 20’s and early 30’s.

[u/Quadstriker → u/big_ol_dad_dick]

Nor should they give a fuck for $9 an hour.

[u/Tamaska-gl → u/Nearby-Tumbleweed-88]

I think I’ve been asked if I wanted any dip. That would be the extent of it and seems like a reasonable question rather than straight upselling.

[u/Chella081 → u/Tamaska-gl]

I think it's 50 cents for extra garlic butter, so like, yes please?

[u/lessregretsnextyear → u/Nearby-Tumbleweed-88]

Upselling only works when there is an incentive to do so like commission.

[u/askmeaboutmysciatica → u/lessregretsnextyear]

I worked at target and we were required to tell customers about our credit card. There was no commission so naturally I never told anyone about the damn card.

[u/TheREexpert44 → u/askmeaboutmysciatica]

Same thing with toys-r-us back in the day. They started getting bitchy because i wasnt pushing enough "instant credits".

​

Im not going to try and twist a bunch of arms on some credit cards for 8 bucks an hour

[u/SnackThisWay → u/askmeaboutmysciatica]

Thank you. As a customer, I just want to get in and get out. I don't want to have to decline a whole bunch of unrelated offers just to leave the store with the thing I'm trying to buy

[u/Nearby-Tumbleweed-88 → u/lessregretsnextyear]

But it says they could "win a great prize!" Surely the mystery box is a good enough incentive lol

[u/Manifest82 → u/Nearby-Tumbleweed-88]

Surprise it's old pizza

[u/imaginedaydream → u/Manifest82]

Or extra shifts

[u/Paulsworldohya → u/Nearby-Tumbleweed-88]

"A chance to A win great prize" Haha

[u/thom_orrow → u/Paulsworldohya]

It’s A pepperoni pizza 🍕 Would you like to upgrade to a Quattro?

[u/NeuroXc → u/Nearby-Tumbleweed-88]

It could even be a boat!

[u/TechNickL → u/lessregretsnextyear]

The one place I ever worked in high school, there was some kind of financial incentive for the manager to get customers to sign up for the free rewards program (enter your phone number kinda thing). She was smart enough to pass that on to us in the form of a small bonus for getting the most sign ups when working the register. Still didn't work on most of us.

[u/Its_aTrap → u/TechNickL]

Yep fight against your coworkers for the scraps meanwhile the boss makes gains for everything you think you're selling to beat the other person. And that person, and the other 5 coworkers. All while making them think they have a chance

[u/moonfox1000 → u/lessregretsnextyear]

I worked at a Blockbuster in the mid-2000s and we were required to tell every customer about our movie pass. It was one of the criteria that the secret shoppers would test for, if you got caught not saying it then you would bring the whole store's score down and get talked to about it.

[u/ArbutusPhD → u/Nearby-Tumbleweed-88]

Duhhh, the customer is supposed to read this and upsell! upsell! Them upselves

[u/poopdedoop → u/Nearby-Tumbleweed-88]

I go to this one fairly regularly, never once has anyone tried to upsell me. We know what we want and thru don't seem to care about upselling either. I was surprised when I saw the sign because they clearly don't give af about it.

[u/AntiBox → u/poopdedoop]

never once has anyone tried to upsell me.

yeah cause some idiot put their instructions facing the customers

[u/makesyoudownvote → u/Nearby-Tumbleweed-88]

People who choose Little Caesars usually do so precisely because there is so little upsell.

At Pizza Hut or Dominoes a $14 gets into the $20-$30 range very easily with added toppings or whatever.

At Little Caesars you generally know exactly what you are paying because there is so little customization. You get in, and get out fast with no surprises in cost or toppings.

I actually really like Little Caesar's, and this is exactly the reason why. It's not just about the money it's about the dependability.

Edit: Autocorrect kept changing Caesar to Cesar. I thought I fixed it, but apparently put the a in the wrong place to "Ceasars".

[u/whodiditifnotme → u/makesyoudownvote]

I like their BS free app, I put in my order within 2 minutes and get a pickup time. I show up punch in my number and leave. No stupid wait in the lobby while the one poor kid working in the store is juggling 7 orders and my pickup like Dominos.

[u/vera214usc → u/Nearby-Tumbleweed-88]

Well, obviously. They've got the upsell instructions facing the wrong way

[u/JewPhone_WhoDis → u/Nearby-Tumbleweed-88]

Half my friends in high school worked at little Caesar’s and gave zero shits lol

[u/cavscout43 → u/Nearby-Tumbleweed-88]

I know their automated pizza heater.... Storage things (?) Are a godsend.

I can punch in a 3 digit code And get my hot and tasty cheap garbage without any human interaction. I really hope their attempt to automate away the workers means they lose revenues on zero upselling potential.

[u/Sulgoth → u/cavscout43]

Nah, they'll just make it an annoying pop up somewhere during the process. Order online? ' how bout a brownie that you can get better and cheaper at any grocery store'. Order at a kiosk in store? 'we got bigger, you want bigger right?' Yes!/sure!' (The 'no thanks' will be 1/10th the size, won't look like a button and will be in the same font as the product description text).

[u/sutasafaia]

There is zero chance that I would want to buy a pizza with four random sets of toppings when I came in for a pepperoni pizza. Might be able to get me with the crazy bread and soda but if I order a pepperoni pizza is because I want pepperoni.

[u/wakka55 → u/sutasafaia]

Can I interest you in a free upgrade to QUATTRO where instead of pepperoni on the whole pizza you get pepperoni on FOUR QUARTERS?

[u/Whind_Soull → u/wakka55]

WHEN THE CUSTOMER ORDERS: A large pepperoni.

UPSELL TO: A 2023 Maserati Quattroporte with garlic-herb crust.

[u/TheRakeAndTheLiver]

$6 more for a 2 liter and breadsticks is honestly not good enough of a deal for a cold upsell.

[u/poopdedoop → u/TheRakeAndTheLiver]

The only thing cold about the deal is the 2L pop!

[u/CreepinDeep → u/poopdedoop]

Lol my local one never had the fridge cold enough. Was literally slightly below room temp

[u/IsildursBane20 → u/TheRakeAndTheLiver]

Used to be $3.50

[u/CreepinDeep → u/IsildursBane20]

$5 hot m ready are now $8. Might as well get dominos medium carryout special

[u/zakpakt → u/CreepinDeep]

Domino's does pretty good carryout deals. When I worked there we did any large up to 3 toppings for 7.99

[u/ccaccus → u/TheRakeAndTheLiver]

Right? Retailers that order in bulk can get Coca-Cola at a rate of about 42 cents a bottle. The breadsticks are also negligible in cost. This is a 600% markup, minimum, unless they're having their managers drive over to the local Wal-Mart to buy the soda off the consumer shelf.

[u/Queeb_the_Dweeb → u/ccaccus]

You ever ordered soda in a restaurant before? It's like a 4000% or more markup.

[u/charlenes-throwaway]

Some manager didn't understand the purpose and thought it was an ad poster

[u/janovich8 → u/charlenes-throwaway]

I bet they didn’t even read it. It looks like some ad about combos to make so I think they just assumed and stuck it on the window unread.

[u/adjustedlatitude → u/janovich8]

r/notmyjob hung the sign up, boss

[u/at1445 → u/janovich8]

Yep, the local chicken chain around here has a similar sign up in the drive-thru. They just don't care.

[u/_thankyoucomeagain_ → u/charlenes-throwaway]

Or decided fuck that and just hung it. Screw up selling. It's little Caesars, everyone knows what they want.

[u/DrEnter → u/_thankyoucomeagain_]

Maybe thought, “this poster makes some fine points, but none of the employees is paid well enough to care so I’ll just hang this up for the customers.”

[u/mizinamo → u/DrEnter]

"Dear customers: would you please upsell yourselves? Thank you very much, management."

[u/oakteaphone → u/mizinamo]

There are enough comments here to suggest that this would work better than getting the minimum wagers to try to upsell...haha

[u/shmip → u/mizinamo]

I get hot-n-readys occasionally and didn't know about the quattro. I'll definitely ask about next time. So I guess being honest can work.

[u/Amistrophy → u/mizinamo]

It does look kinda appealing....

[u/BigRoach → u/_thankyoucomeagain_]

I came for a $5 styrofoam pizza, you ain’t gettin a dime more.

[u/Large_Yams → u/charlenes-throwaway]

Eh, a lot of customers probably read that and go "damn I fucking would like a Quattro with a Pepsi and crazy bread thanks".

[u/DarkLoad1]

When I worked in restaurants I hated, hated upselling. It was the dogshit worst. Yeah, let me add ten seconds of conversation onto this transaction, for no good reason, because only like 5% of people are gonna say yes. The only upsell worth doing was "anything to drink" if they didn't order a drink bc they probably forgot.

Edit: I am not used to this level of attention dear God send help

Second edit: Here's a quick roundup / response of comments.

A lot of y'all are saying that increasing the size of the check can increase tips. That's true enough and good incentive to upsell. I was working fast food as a cashier, though. The main driver there, imo, is really to keep the line moving and get everyone's order in ASAP. Upselling slows the process down, and then I don't even get to see any of that money.

Couple of horror stories of how bad upselling can be in fast food and other marketing jobs. This is especially true in pharmacy and call center jobs, apparently. In pharmacy the "upsell" is flu shots and other vaccines, which tbh in my mind is a net good for public health so long as the insurance company is covering it (in fact, I got a Hep A and Gardasil series recently along with a tetanus booster that I needed this year thanks to such an upsell). Not mentioned in the comments is how much pharmacy workers hate doing vaccines because they're time consuming. This is according to my friend who used to work pharmacy and hated it, so take that with a grain of salt.

Couple commenters calling me names for being a "bad salesman" or whatever. Listen, I made eight fucking dollars an hour at these jobs I'm complaining about. Fast food / fast casual is hell. My experiences were mild, and I am lucky I did not actually wait tables and just took orders at a register when I was a cashier. If I was upselling, my manager was happy, but I was an efficient cashier that moved bodies through the line quickly and accurately took orders and that was the actual important part of my job. You wanna go back in time and make the McDonald's I worked at in 2011 an extra dollar per order? That's fine, enjoy the extra 25¢ raise every year. You wanna call me bad at my job? Huff my fucking shorts.

Eventually I got into food safety and then out of food entirely, now into CNC machine work, where I can get decent raises, profit sharing bonuses, overtime, and health insurance that isn't totally garbage. I don't have to sell anybody a damn thing.

[u/Penguins27 → u/DarkLoad1]

I do the opposite sometimes. I’ll down sell to fit the needs of the customers. Works wonders for customer satisfaction and tips.

[u/CubilasDotCom → u/Penguins27]

McDonalds even downsells when I order .. “Let me put that into a meal for you to save some money”

[u/Nerrickk → u/CubilasDotCom]

No joke: I used to work at Krispy Kreme, multiple times I had people come in and order 10 doughnuts, when a dozen is cheaper (5.99 vs 7.50). When I suggested to get two more to make it cheaper they'd yell at me for trying to up sell.

Luckily it was rare, but it happened with at least 5 different people.

[u/GitEmSteveDave → u/Nerrickk]

I once went to Baja Fresh and tacos were 99¢ each or 3 for $2.99. I ordered 3 tacos and the guy punched in the 3 for deal and insisted I was saving money. I tried to get him to understand that 2.97 is LESS THAN 2.99, but he wouldn't budge.

[u/TwatsThat → u/GitEmSteveDave]

Did he used to work for Verizon?

[u/orangpelupa → u/TwatsThat]

I understood this reference. Rofl that was a fun listed

[u/vpeshitclothing → u/GitEmSteveDave]

Same thing at Jack in the Crack with their 3 french toast sticks for $0.99 or 6 for $1.99. I wanted to order two orders of 3, so l could have mine and my daughter could take hers to school.

The cashier insisted that l should just get the six, l told them "no" and plus it was cheaper to just get 2 orders of 3. They took a looooooong pause and said, "Damn. You're right."

[u/twdarkeh → u/vpeshitclothing]

In his defense, cashiers don't care about the prices. They don't even really think about them past a certain point.

[u/ThatOtherGuy_CA → u/Nerrickk]

The third pounder failed because people though a quarter pounder was bigger. Lol

[u/finkalicious → u/ThatOtherGuy_CA]

A lot of these people are voters

[u/Galyndean → u/ThatOtherGuy_CA]

I wanted the Angus burger, but 1/3 lb was too much to eat, so no point in ordering it. They needed to make it 1/4 lb with better quality meat instead of making it a bigger sandwich.

[u/henriquebrisola → u/Nerrickk]

Say those two extra are free and still charge 5.99

[u/BluePeanutbutter → u/henriquebrisola]

You don't get the hookup for yelling at retail people

[u/usr_bin_laden → u/henriquebrisola]

No, if you're an irrational rude customer, you deserve to overpay for your products.

1 of those 5 people would complain to your manager over that shit. It's not worth my job to convince you to save $2.

[u/PigeonFacts → u/CubilasDotCom]

Worked at McDonalds for to long and eould always set things up in the cheapest way possible.had a few people whod order sandwich, fries, drink when I mentioned I made it a meal to save them X amount theyd fet pissed. "I didnt want a meal I wanted my Sanwich, Fries, and Drink whats so hard to understand"

Drove me insane

[u/BirdPersonWasFramed → u/PigeonFacts]

Ya I’d always bundle people’s orders with coupons or deals and just say nothing cus half the time they get mad you saved them money by making it a meal deal or something. Ppl r dumb. Mad at the prices and then made at the word meal that saves them money.

[u/RheaButt → u/PigeonFacts]

One time when I was like, four, I insisted I wanted a cheeseburger without cheese and not a hamburger. The fact that there are adults who fully think like that toddler version of me is absolutely wild

[u/simon_guy → u/RheaButt]

When I worked at Maccas that was a pretty common request because the hamburger wasn't on the overhead menu displays despite being available to order

[u/flyingvwap → u/CubilasDotCom]

If you do or did this for customers I appreciate you so much thank you

[u/bunnyrut → u/Penguins27]

I worked in a coffee shop and down sold someone when we found out he was ordering a large coffee and dumping some out for more room for milk. It wasn't a little being dumped. It was a lot.

We sold him a medium in a large cup after that. The savings weren't that big, but he came in almost every day. It adds up.

[u/TheAmazingHumanTorus → u/bunnyrut]

You did the guy a liquid. That’s great!

[u/footballheir → u/bunnyrut]

And it's actions like that which actually keep people coming back. Sure he was already a regular but that little bit helps when there's something new that comes along.

[u/ronaldthedumbass → u/Penguins27]

I had my manager at Dominos get mad at me because when a customer asked if we had any specials, I told him one of the specials listed that I wasn't supposed to tell him about because it was losing the company money. Like I would somehow know that. If it's losing the company money maybe they should remove it as an option instead of making it my responsibility. I always secretly gave it to customers without telling them.

[u/TwatsThat → u/ronaldthedumbass]

Did you work at a franchise location? If so, it might be that they didn't have a choice about whether it was an option or not. Though, the manager/owner/whoever should have properly informed everyone rather than just assuming that you'd know.

[u/zachtheperson → u/Penguins27]

"Mam, you appear to eat large pizzas... quite a bit. Could I interest you in a small instead?"

[u/Buezzi → u/zachtheperson]

McScuse me, bitch?

[u/RealCoolDad → u/DarkLoad1]

We were asked to sell movie insurance at Hollywood video. $.25 a movie. They pushed it so much. I would just give it out to 8 random people a shift and have my drawer be $2 short every shift (the acceptable limit)

[u/imariaprime → u/RealCoolDad]

That's... actually kinda brilliant.

[u/Darrelc → u/RealCoolDad]

What the fuck is 'movie insurance'?

[u/MDPhotog → u/Darrelc]

If dvd got scratched or whatever. We had a 'dog tried to eat dvd' DVD on our counter to show as an example of what it would cover

[u/PreviouslyRelevant → u/DarkLoad1]

I worked in dealership service departments for years and refused to sell things customers didn’t ask for or would actually be beneficial. Made some managers question if I cared about making money but my priority was building long term customers who will need expensive repairs at some point and trust me to do right by them.

[u/HungryDust → u/PreviouslyRelevant]

You did the right thing. You managers are the reason people distrust mechanics and especially dealership mechanics. People always feel like they’re getting talked into shit they don’t need.

[u/bunnyrut → u/PreviouslyRelevant]

I'm fine with suggestions. "Here's something that you should consider getting done to your car soon. Absolutely no pressure to have it done right now or by us, but just bringing it to your attention so you know what it is when someone brings it up again."

This attitude is the reason I bring my car to the dealership instead of local mechanics. I had one place tell me I needed new wipers when I had just replaced them a few days prior to coming in. My dealership just lets me know what is suggested for my car based on my mileage, and absolutely no pressure to have it done if I say no thanks.

[u/bunnyrut → u/DarkLoad1]

I worked in a cafe where they wanted us to try to upsell every person who came in.

Well, you tend to learn who to upsell to and who to pass over. You don't upsell your regulars. You can tell them about a brand new item, but never, ever push them to get it.

Not everyone is in the mood to be "up sold". People clearly in a rush know what they want and want to get it and get out asap. Don't upsell them.

The person perusing the menu, asking questions or seemingly in no rush are the people you try to upsell to. But you should never be pushy. Pushy drives business away.

But it sure is fun when corporate comes in and tries to "show you how it's done" and ends up getting chewed out by a regular.

[u/Glitter_puke → u/bunnyrut]

You can tell them about a brand new item

I ask at the quiznos near me if they have anything new that they're pushing. But I've been going there for 16 years. I know the manager and most of his staff has been there 10+ years because he knows how to keep staff.

It's always shit, my default order is always better. But I don't mind helping them pad the metrics.

[u/SarcasticSilvenstar → u/DarkLoad1]

We were supposed to upsell when I worked at Blockbuster back in the day. Worked about 3 times in my year there, and once was because dude was buying a pint of B&Js for his pregnant gf and we were the only store with her favorite flavor in stock. When I said they were 2 for 5, he grabbed 3 more pints.

[u/imariaprime → u/SarcasticSilvenstar]

Why were video rental places so uptight about upselling? None of us were getting paid enough for that shit.

[u/FriskyPheasant → u/DarkLoad1]

I worked at a popular place that mimicked the Italian food experience that has restaurants all over the country. (I’ll leave you to figure that out wink wink*). Anyway, idk if this was at all of them but at our particular one, at the end of each night you would be reviewed on your upswell percentage by whomever was top dog on the totem pole at the restaurant that night, be it the general manager or whatever. If your percentage wasn’t high enough you were scolded and made to feel like you were never gonna make it as the dog water salesman you never signed up to be. 100% the reason I stopped showing up with no notice.

[u/bunnyrut → u/FriskyPheasant]

I would have been their top performer.

They ordered a large of something? Nah, they ordered a small and got it upgraded to a large. Every single time.

Super glad our "upsells" were never tracked.

[u/little-asskickerr → u/bunnyrut]

This is an awesome idea

[u/AllThotsGo2Heaven2 → u/FriskyPheasant]

any and every interaction with a customer is an opportunity to increase profits to the shareholders these days

[u/hoodied → u/DarkLoad1]

It’s ridiculous for employers to think any employee will try upselling when the only incentive is, “because I said so”. Salesmen get commissions.

[u/cti0323 → u/DarkLoad1]

I used to work at Circle K in college and we had to upsell every single customer with a complimentary item. One night I said fuck it and upsold everyone just asking if they needed a light. Buying chips. Need a lighter? Lottery ticket. Need a lighter? Filling your gas can? Fuck it, you need a lighter?

[u/FuckinNogs → u/DarkLoad1]

An upsell on 5% of customers is worth million to LC.

[u/Blackpool8 → u/DarkLoad1]

While I hated upselling at the resaurant I worked at it, we saw the numbers. If someone actually bothered to upsell the average price of their orders would increase by about 20%.

[u/DJ_DD]

Worked at a cafe in Barnes and Noble, management was die hard about upselling. Customers hated it, because obviously if they wanted a large coffee they would have ordered a large coffee. I refused to upsell and had the highest average purchase when I was cashier.

The even crazier part was management wanting us to upsell the Nook (an e-reader). No clue how they expected that to work…”Ok ma’am, would you be interested in upgrading your small coffee to include our new e-reader for just $170 more?”

[u/ToysNoiz → u/DJ_DD]

Damn I remember the nook up sales, I thought that shit was hilarious

[u/AmateurHero → u/ToysNoiz]

Some people just don’t get the point of cross selling.

I used to work for a financial institution. I would handle their online applications and identity verification. Someone had the bright idea to try cross selling savings accounts and certificates of deposit with credit cards. That’s kind of weird but at least it’s all money stuff, right?

Yes but no. Pretty much anyone can open a savings account - especially if you already have a checking account. CDs only require money. A credit card requires a credit hit and more stringent identity verification. Imagine being cross sold a credit card and getting denied when your intent was to open a different type of account. Architecture review put a stop to it. They raised the flags and it was thought that we’d lose savings and CD accounts over it.

[u/brokedown_gotreddit → u/DJ_DD]

It's funny how these things work. You try so hard to squeeze money out of people, but in reality more money will come in if you don't try to charge as much.

[u/JTtornado → u/DJ_DD]

They started to slowly reduce my hours at B&N because I didn't sell enough of their overpriced membership cards and magazine subscriptions. I actually helped people find books, organized the messy sections, even cleaned the bathrooms with no complaints. But all they cared about was those ridiculous membership cards that were obviously a ripoff.

[u/wafflesareforever → u/JTtornado]

"Excuse me, but would you like to invest in our dying business model that is getting surgically shit upon by Amazon?"

[u/Emerald_Lavigne → u/DJ_DD]

It doesn't have to make sense - it just has to make money.

[u/stillbones]

Is a cookie dough brownie just a square cookie?

[u/Icy-Conclusion-3500 → u/stillbones]

A thiccookie

[u/HungryDust → u/stillbones]

I googled it. It appears to be a brownie base with a traditional cookie dough top. It’s like half brownie half cookie.

[u/Emosaa → u/HungryDust]

A brookie

[u/Sects-And-Violence]

TO A WIN GREAT PRIZE!

[u/Joneoo → u/Sects-And-Violence]

ONE FREE EXTRA 5 MIN BREAK. (MUST BE BORROWED FROM ANOTHER EMPLOYEES TIME)

[u/thom_orrow → u/Joneoo]

One card for an unpaid day off OR any slice of pizza and/or dessert pizza. Employees will be charged for any beverages.

[u/Emergency_Paperclip → u/thom_orrow]

You will still be expected to show up for work on your unpaid day off, and you will not be paid for your time.

[u/somedood567]

Well now I’m intrigued by the Quattro. I shouldn’t be. And yet I am

[u/Tamaska-gl → u/somedood567]

So it’s working then….

[u/somedood567 → u/Tamaska-gl]

Yeah I think I’m being upsold

[u/SaintJuneau → u/somedood567]

I am upsold

[u/sam6555 → u/SaintJuneau]

What's up, sold.

[u/Ryjinn → u/somedood567]

I'd like a pepperoni pizza please.

Okay but what about a pizza that's only 1/4 pepperoni and 3/4 shit you didn't fucking ask for?

[u/Large_Yams → u/Ryjinn]

Deal.

[u/IMongoose → u/Ryjinn]

Could I get an Ocho? I'd prefer if every slice was handled as much as possible, thanks.

[u/poopdedoop → u/somedood567]

It's actually pretty darn good!

[u/iatetoomuchcatnip → u/poopdedoop]

Little ceasers marketing team does it again!

[u/HungryDust → u/poopdedoop]

Especially with a side of crazy bread and a deliciously refreshing Pepsi cola!

[u/taintosaurus_rex → u/HungryDust]

Man I'm really craving LITTLE CEASARS pizza now. Hey guys let's all meet at our local LITTLE CEASARS.

[u/monicasm → u/somedood567]

Is the pizza made that way or is that some Chuck E Cheese conspiracy type of thing lol

[u/Stormseekr9]

Wtf.. boneless chicken and to get a sauce is extra?! I would expect for one sauce/container to be included

[u/gsbadj → u/Stormseekr9]

No kidding. I already feel dirty getting a pizza at LC. I can't even imagine getting "boneless chicken" there.

[u/Chella081 → u/gsbadj]

I asked about their boneless wings and the cashier looked at me and said "This is a little caesars" and frowned. That's all I need to know

[u/Kay-Knox → u/Chella081]

I asked about their boneless wings

What do you gotta ask about? What wine you should pair with it?

[u/annies_boobs_feet → u/Kay-Knox]

"are these from free range chickens?"

no.

"are these from chickens?"

...no

[u/not_an_mistake → u/Stormseekr9]

Well I didn’t expect my newly installed bidet to shoot water inside my bum, but look at both of us now!

[u/Cyberlich_Scoot]

I have never had a Little Caesar's try to upsell me. The people there genuinely just don't care. I actually think they prefer the online orders so they don't have to talk to people.

[u/kablamy → u/Cyberlich_Scoot]

Having worked in fast food. I know they prefer not having to talk to people.

Have you met people?

[u/remoTheRope]

I have never been up-sold in all my years of going to Little Caesars lmao

[u/Green_man619]

If i want a pepperoni pizza and you suggest I get something thats not a pepperoni pizza Im gonna be confused and slightly frustrated

[u/PlantPowerPhysicist → u/Green_man619]

are you sure you want the thing you want instead of this other thing we already have prepared and is sitting warm in a drawer? just six more dollars

[u/0ctober31]

Everytime I see Little Caesars, I think about the founder of that place, Mike Ilitch. In 1994 Rosa Parks, who was 81 at the time, was robbed and assaulted in her home. Mike Ilitch, who regarded Rosa as the "mother of the civil rights movement", found out about what happened and moved her into a nicer, safer apartment in the Riverfront Apartments in Detroit. He then paid her rent for 10 years until Rosa Parks passed away in 2005. He did this very quietly, without alerting news or making it public. The story really wasn't known to the public until after Mike passed away in 2017.

Mike Ilitch, founder of Little Caesars, was a good dude.

[u/_twokoolfourskool_ → u/0ctober31]

As a native detroiter, Mike Ilitch was a good businessman and great at manicuring his public image. He wasn't a terrible human being as far as billionaires go but he wasn't this benevolent Savior of Detroit and moral example to follow. Him and his family were very exploitative of the Detroit real estate market.

https://deadspin.com/mike-ilitch-was-no-saint-1792480558

[u/weist-risq → u/0ctober31]

This was an interesting little bit of info thanks

[u/[deleted]]

Last time I went to Little Caesar's one of the workers ignored me for 5 mins while he was scanning all the Call of Duty double XP QR codes on the pizza boxes.

[u/pilgrim93]

Our little Caesar’s was doing this for a bit with the extra most bestest. We would ask for the hot and ready and they would always be out of it but for a dollar more we could have the other one.

I complained after the first 2-3 times of doing this and all of a sudden they had the regular hot and ready ones

[u/Ocarina-Of-Tomb]

If I am eating at Little Caesars, don’t UPSELL! UPSELL! me, because I’M BROKE! I’M BROKE!

[u/Expensive_Bison_657]

“Great prizes”

Let me guess. Pizza party? But if I do REALLY well will they upgrade it to a HOT-N-READY Quattro Pizza Crazy Combo party with extra dipping sauce (2$ extra)???

[u/tahmorex]

This is probably more effective than if it were placed correctly

[u/HermanManly]

Really tryna upsell sauces that should be free lmao

[u/avgnfan26 → u/HermanManly]

Protip, every time I’ve ever wanted a sauce at little Caesar’s I just wait until I get my shit then say I forgot to ask for sauce. Never been ringed up or told no over $1

[u/Triple_S_Rank → u/avgnfan26]

Tbf this works at most fast food locations. I don't do it on purpose though.

[u/stygz]

I read the last sentence in Mario's voice.

"Chance to-a WIN GREAT PRIZE! Hu ho!"

[u/Stripesthetiger]

When I worked at In-n-Out, I had my boss tell me that if the customer doesn’t ask for a drink, say “would you like an ice cold drink on this hot day?” It was the first time I ever refused an order. It sounded humiliating, and I wouldn’t be able to say it with a straight face because I wear my heart on my sleeve and instinctually react to everything with exaggerated expressions.

[u/hudgepudge → u/Stripesthetiger]

say “would you like an ice cold drink on this hot day?”

While posing, running your hand down your side and a wink.

[u/Guydelot → u/Stripesthetiger]

Can I offer you a nice egg in this trying time?

[u/Ok-Brilliant-1872]

At least they aren’t trying to be sneaky about it lol. Honesty is the best policy.

[u/CromulentDucky → u/Ok-Brilliant-1872]

Please upsell yourself prior to placing your order.

[u/poopdedoop → u/CromulentDucky]

It worked for me!

[u/GrinAndBeerIt]

If I've sunken low enough to be eating little Caesars, just leave me to wallow in my misery, don't try to upsell me more of it.

[u/OtherUsernameIsDumb → u/GrinAndBeerIt]

“Would you like to upgrade that to a combo for an additional $6?”

“If I had another $6, do you think I’d still be eating little Caesar’s?”

[u/cyanidelemonade]

"chance to win a great prize" = a $10 gift card to Barnes and noble

Or at least that's what it was at my retail workplace lol

[u/tofulo]

I’ve never had little Caesar’s staff do anything other than the bare minimum, which is find by me

[u/stillnotelf]

So is that a pizza reassembled from multiple different pizzas where the slices are different sizes?

Also I thought little Ceasars was "Detroit" square pizza